Complaints Form

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Name

First

Last

Sex

Male
Female

Address

Telephone/ Mobile Number

Name of Product/ Service

Describe in detail and accurately the nature of your complaint and attach documents related to your complaint

Attachments

Click or drag a file to this area to upload.

If applicable, details of a person complaining on behalf of the complainant

Name

First

Last

Sex

Male
Female

Address

Telephone/ Mobile Number

Other Information

I confirm that all the information I have given is true and accurate to the best of my knowledge.

We will review your complaint within five (5) working days and inform you within ten (10) working days about our evaluation and proposed solution. If the review of your complaint requires more time, we will inform you when we estimate your complaint will be resolved. The maximum time for resolution should not exceed thirty (30) working days. For more information about our complaints handling procedure, please call +265 (0) 111 895 625/626 or visit our branches.