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About Us

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United General Insurance Company (UGI) is one of the Malawi’s leading short term insurance companies with 13% market share and has been operating in Malawi for over forty years. The company’s shareholding comprises of National Bank of Malawi (NBM) 47% NicozDiamond (NDI) 31%, and ZIMRE Holdings Limited (ZHL) 19%. NDI is an insurance company with investments in the region including Zimbabwe and Mozambique.

UGI is one of the market leaders in the insurance industry. We offer superior insurance services that have over time earned us the title of preferred insurer in the country. Further to this, we have got unbeatable capability in processing claims. We at UGI believe in developing lasting partnerships with all our clients and put their insurance needs first. Our policies are tailored to meet your business needs with fair premium ,wide coverage and minimum exclusions, combined with fast-track claims service.

UGI is strategically positioned country wide with its head office in Blantyre and branches in Lilongwe and Mzuzu making it easier to service all  your business needs branches across the country.

 

Vision
Mission
Values
Strategic Direction
Vision

To be a highly visible and preferred provider of innovative risk solution to our chosen market

Mission

To provide superior and innovative insurance solutions to our clients which maximize returns to all stakeholders.

Values

Professionalism – To be a trustworthy, competent, respectful, considerate and acting with integrity.
Accountability – Have authority, responsibility, ownership, and meet stakeholder’s expectations and transparency.
Teamwork – Have shared purpose to achieve common goals.
Innovation – Doing something differently, adding value and being cost effective, continuous improvement and new ideas.
Excellence -Being the best, have the art of mastering and should have superior quality.

Strategic Direction

UGI’s strategy is to focus primarily on the general insurance sector. It operates as part of a multi-national group and therefore combines its operation with a series of networking partnerships while maintaining a strong customer focus. UGI’s operations apply technology to develop the professional facets of the operations from underwriting through to claims handling and most importantly, customer service.

Its strategy is driven by its core principles; which include enforcing strict underwriting principles for profit and not simply for volume or market share and ensuring its decisions and actions are aligned to the furtherance of shareholder value.

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Our Shareholders

National Bank of Malawi plc
Nicoz Diamond Zimbabwe

Motor Insurance


Home Insurance


Goods in Transit


Fire & Consequential Loss


Contractors All Risks


Electronic Equipment


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About Us

Your Preferred Insurer

UGI’s head office is located in Blantyre and has branch offices in Lilongwe and Mzuzu

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Address

National Bank Building,
Haile Selassie Road,
P.O. Box 383,
Blantyre,
Malawi
Copyright 2023. United General Insurnce Company Limited. All Rights Reserved.